Terms & Conditions
Payment of a deposit is acceptance and understanding of these conditions.
Pricing is subject to availability at time of booking and may be subject to Event surcharges. A final price will be confirmed with the booking confirmation.
How to Book
Book directly through your local travel agent or send a Booking Enquiry from our website. We'll respond within 24 hours to continue the booking process.
Payment
A NZ$150 deposit is required within 14 days of confirmation to hold the reservation with final payment due within 45 days of arrival. Bookings made within 45 days require full payment at time of confirmation. If payment is not received by the required date, we regret to advise services will be cancelled with loss of deposit.
Amendments
Once a booking has been confirmed, one amendment is permitted without charge. Second and subsequent amendments will incur a fee of NZ$50 per amendment. Amendments made after documentation has been issued will incur a fee of NZ$100 to cover costs.
Cancellation
Cancellation within 14 days of arrival will incur loss of deposit.
Cancellation within 7 days of arrival will incur a 100% charge of the total price
Certain products, such as luxury accommodation, may have different payment or cancellation terms and these will be advised at time of booking.
Refunds
Refunds are not available on any unused services unless extenuating circumstances apply in which case the decision will be made by the service supplier. Please appreciate weather interruptions are beyond everyone's control but we will do what ever possible to find the most suitable solution.
Taxes
15% GST (New Zealand Goods and Services tax) is included (subject to change when required) .
Accommodation
Accommodation is based on a room with private facilities unless otherwise indicated and Kiwiway reserves the right to allocate the applicable accommodation provider within each accommodation category type.
Children
Generally up to two children under 12 years, sharing a room in existing bedding with parents may travel at 50% of the adult cost.
Meals
Unless specifically mentioned, meals are not included in the tour price.
Rental vehicle hire
Self drive rental vehicle touring is calculated on a 24 hour ‘per day’ hire period. Early flight arrival and/or late departure times may necessitate an additional hire day.
Escorted Coach Touring
Special payment and cancellation conditions apply and will be outlined at time of Enquiry.
Not Included in Tour Cost
International or domestic airfares are not included in any tour costs. The cost of gratuities, insurance, optional sightseeing, excess baggage charges, laundry, drinks, airport taxes, meals (except where indicated) and items of a personal nature are also not included.
Travel Documents
It is the responsibility of all travellers to ensure they have in their possession valid passports (with an expiry date beyond six months of their intended stay in New Zealand) and appropriate visas where applicable. All travel documents issued by Kiwiway Vacations, including vouchers, itineraries and other reference material, will be delivered to you upon your arrival into New Zealand.
Insurance
We strongly recommend that all travellers take out appropriate travel insurance cover for all eventualities.
Responsibility
Accommodation and services are operated by General Travel New Zealand Ltd on behalf of Kiwiway Vacations. Booking are subject to the terms and conditions by the tourism providers requested to facilitate and service the booking. General Travel New Zealand Ltd acts only as your agent to introduce you to tourism service suppliers and shall not be responsible or liable for the acts, omissions, defaults or failures on the part of such service providers .
General Travel does not accept any legal liability or damage including death, injury, delay, loss of any nature, additional expenses or inconvenience howsoever caused to property or the passenger for himself and his executors, administers and dependents expressly renounces all claim against General Travel in respect thereof, whether the same may be due to negligence, misconduct, act of omission, default or failure on the part of General Travel or not.
General Travel will be not responsible or liable (for damages, refund or otherwise) for (but not limited to): mechanical breakdowns, government actions, weather, acts of God, strikes, disease, epidemic, compulsory quarantine or other services beyond its control; The failure of the client to obtain the correct and required documentation (eg, passports, visas, health certificates); The failure of the client to follow instructions, including but not limited to check in, check out and departure places and times; The delay of, loss of or damage to participants baggage or its contents regardless of whether check with any carrier, provider of accommodation or otherwise.
General Travel reserves the right to amend, make variations to or cancel tours, accommodation or other services and facilities advertised. All prices are subject to alteration at the absolute discretion of the Company.
Money Paid to Travel Agents
Payments made to your travel agent does not constitute receipt of those monies by General Travel New Zealand Ltd. In which case, General Travel New Zealand Ltd is not responsible or liable for delivery of services unless monies have been received by General Travel New Zealand Ltd. Confirmation of booking does not constitute receipt of monies by General Travel New Zealand Ltd.
Our Reviews
Thank you so much for organising our trip of a lifetime around New Zealand. Your tips and suggestions made the best use of our time and introduced us to...
Scott & Sue Wallace, Canada
We are back from New Zealand and we had a fantastic tour of our life! We started to miss New Zealand and we are planning to visit again in the near...
Mr Akira Ng & Ms Ruiling Peng, Singapore
“Our Company Staff Trip was great and very well organised by General Travel Team. Very professional approach by the consultants and well planned...
Robin K Babu, New Zealand
The guides and driver were very professional and accommodating. Many thanks for all the service!
Mr Regino, Manila
We have completed our trip in the North Island of NZ and returned to Singapore last weekend. It was an enjoyable and fun itinerary planned by you .....
Joie Toh, Singapore
Just a quick note to let you know that all went extremely well with our New Zealand Tour. Our accommodations were excellent – breakfasts were superb!...
Kashif Mohamed, India
We absolutely loved our trip around New Zealand. Everyone was so welcoming and friendly! Matt has some mobility issues to deal with so it was fantastic...
Georgia & Matt Pace, USA
